And I remembered that when I downloaded the update for Adobe, I had a choice of Mac/PC and then IE/FF.....
now we have just PCs in the house, since we don't do graphics much if at all. And that for some things I have to switch to IE to get them to display right.
And I mentioned that I didn't know if he ran FF, but was it possible that the program was set up for one-or-the-other? And he cleared stuff off,, and redid things with the other one (i.e., IE) and it works now!
And three different support techs didn't think of this?